Thank you LuxDeco Ill definitely be buying from you again! Warning! I will continue to use Luxe Decor. Bing - Shopping Please be aware, all our products are custom made and shipping dates are only estimated and can change based on product availability. All rights reserved. We have Authorized Dealer and Authorized Online Retailer relationships with all of our manufacturers. Customer Service is less than helpful and it has been almost a month and I have not received a refund. Hope it's true for my order as well. Barged a shipping fee to return. Broken and defect Product Order #: 382927I ordered the A.R.T. Up to 50% off Eurofase Lighting. The furniture was received in September 2021. Copyright 2023. We are customers too, and we insist on providing the same high quality that we demand from others. He consulted another representative for their opinion. LuxeDecor Reviews | Read Customer Service Reviews of luxedecor.com | 2 Tour and shop The Twenty Twos inspiring maximalist interiors. The tireman. It looks like other reviewers had similar complaints. If you purchased an item that is subject to restocking fees and order has already been placed in production or shipped, a restocking fee will apply. IN NO EVENT SHALL EITHER PARTY BE LIABLE TO THE OTHER PARTY FOR ANY DIRECT OR INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR LOST PROFIT DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. This leaves the other option of refusing the delivery of the item and requesting a full refund. You can buy with confidence. Errors will be corrected when discovered, and we reserve the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted). Whether youre refurnishing a single room or setting up a second home, youll find exactly what you want at LuxeDecor.com. On January 16th the price was reduced by $500. I too was mislead with the "sign up get 10% off" offer. Once the order is accepted by the manufacturer, we will send you an updated approximated ship date if its different from the original date that was communicated during order confirmation. T&Cs apply. The item will no longer arrive on the date when my contractors will be doing the necessary work. If you could please provide me with your order number at your earliest convenience, so I can look into your order and see what we can do to rectify this for you. You might be looking for a sofa, loveseat, and dining chair to furnish your living room or just want something small like an end table. We also sent the box extra after they said we won't get our money back (we are royalty don't forget) we sent the carton and we're told it hasn't arrived although receipts were there and stated different. It was not expected from a distributor or shop at LuxeDecor calibre, they should have a fast and strong customer service backed up with clear commercial terms with their manufacturer so the can response promptly to customer claim. Your trust is our top priority. WELCOME10. Shop by Brand | LuxeDecor Copyright 2023. I e-mailed about it, and within a day they had checked with the manufacturer and sent me instructions for adjusting the "defect" (it was not really a defect after all but just some shifting that had occurred during shipping). LuxeDecor ranks 59th among Furniture sites. Thanks again for the excellent service. The accent chair I purchased is beautiful but the painting is not even. We returned the entire set because we could not assemble it ourselves. It goes against our guidelines to offer incentives for reviews. Item was originally scheduled to ship on 1/5/23, then changed to 2/2/23 and was then immediately changed to shipping date "pending". No AgencyNo agency, partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by this Agreement. It's not coming today, 06/06/22. I'm sorry to hear about your experience with our returns process. When it showed in transit we kept waiting, finally got hold of the shipping company and arranged delivery. They could not give the estimate time frame and responded -quote -"I do understand and I am really sorry for the inconvenience, but as you might now we do not manufacture the products on our own so a lot of things are not depended on us" Please allow 48-72 business hours for that refund. I got in touch with product specialist for question about color. Attached you can find how we returned the item. Repeated delayed shipping date and unfulfilled promises to contact me with an update. Total Scam! LuxDeco | The Global Destination for Luxury Interiors million verified professionals across 35 million companies. Horrible customer servicealways getting a different person. The TrustedSite security certification on our website means that we continuously pass TrustedSite daily intensive security scan. With the way things have gone I would steer clear of this company and buy your products elsewhere. Here are 8 tips for writing great reviews. This is why we offer everything from basic living room furniture like sofas, chairs, ottomans, and tables all the way up to more extravagant pieces such as luxury home entertainment sets or formal armoires with elegant hardware fixtures designed specifically for your needs. Contact Who is LuxeDecor Headquarters 980 N Michigan Ave Ste 1310, Chicago, Illinois, 60611, United States Phone Number (888) 733-3201 Website www.luxedecor.com Revenue $22.4M Industry All orders are charged in full at the time of order placement. You might just want a couch or loveseat set for one room while you will need a dining room table and chairs for another. Good morning. They are good at taking your money, but try to get a return call and information will keep you on the phone for a long time. Thank you. LIMITATION OF LIABILITY; DISCLAIMER. Don't bother. We take your security seriously. I would definitely stay away from dealing with Luxedecor anymore. I have been looking for this product for a while and once I found it online, I needed to determine if it would coordinate with my existing furniture. Customer Service | LuxeDecor I ordered the A.R.T. 14 talking about this. Third Party SitesFor your convenience, we provide you (the user) with vital material related to the home and patio furniture industry, as well as resource links to multiple websites that may be of interest to you. . Your order is marked as a special order which is hand crafted with quality and care. Still waiting. Received an email for delivery in early July. It's a shame that they couldn't do the right thing and honor the new price and issue the difference as a credit. So, that wasn't a surprise that the ship dates kept being delayed. Finding good service is tough these days. It was a good marketing ploy! Luxe Decor has been prompt with responses.I purchased Tommy Bahama furniture and the furniture is well made and Luxe Decor had competitive prices. If the order is not cancelled, we will proceed with production of the order. Shop LuxeDecor Now! I just hope I get my sofa at some point, Tip for consumers:Choose another company. If you do not agree with the terms and conditions of this agreement, please do not access or use LuxeDecor.com. Notice shall be deemed given 72 hours after email is sent, unless the sending party is notified that the email address is invalid. After over 1 month I received 1 email stating 1 of my item items was on back order til spring on 2023. For example, you might want to buy a dining room table and chairs as well as some couches and armchairs for the living room. Good afternoon Glenn. Their recycled chairs are the best that we have ever had. I'm sorry but I will never use this company again :( bye luxe decor. There is no way the reviews on here are not paid for! The piece has been stuck at a warehouse in New Orleans for three weeks. Furniture Morrissey Bezel Two-Drawer Nightstand from Luxe Decor, the item is beautiful but unfortunately arrived in Broken and Defect condition.I contacted the live chat service, after providing them with the photo of the damaged product, they said that the relevant Team will contact me via email.Couple days after the live chat, we received an email that requesting us to explain the detail of the damage and to send photo/video regardless I have send it via live chat.after several email exchange, it was not clear on how long they will resolve the issue. Just sent them another email through their online portal. USER represents, warrants and acknowledges that Net Retailers is acting solely as a conduit distributor and marketer of the Advertising and that it has no responsibility for the content of the Advertising and/or the Web Site(s). Welcome to LuxeDecor. You can buy each piece individually or look into bedroom furniture sets. We reserve the right, without prior notification, to limit the order quantity on any item and/or to refuse service to any customer. (business & personal). The kitchen is an important part of any home, which is why it's crucial to have everything you need to make cooking and entertaining as easy as possible. Find out how we combat fake reviews. Any lack of communication has since been rectified and we look forward to hearing from you regarding your order with us. NET RETAILERS MAKES NO WARRANTIES OF ANY KIND TO ANY PERSON WITH RESPECT TO THE AD SERVING SYSTEM USED TO DELIVER ADVERTISING OR ANY ADVERTISING OR DATA SUPPLIED HEREBY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR NON INFRINGEMENT. We sell luxury furniture, only the best. Our professional team will help you showcase your multiple projects to your clients. Related Categories Living Room Furniture | Hooker Furniture | Bernhardt Furniture | King Size Bedroom Sets | Universal Furniture | Modern Bedroom Sets | Lexington Furniture |Four Hands Furniture | Rowe Furniture. A refund will be deposited into your account. I had a nightmare experience trying to return a couple of light fixtures. All rights reserved. Still waiting for delivery over a month later. I've received no emails so I keep calling. Gain trust and grow your business with customer reviews. Passive aggressive on phone while accomplishing nothing. We value our customers and your business, and service will always remain our top priority. Repeated delayed shipping date and unfulfilled promises to contact me with an update. All rights reserved. The return fees were absolutely ridiculous. When you're looking at furniture, it's important to make sure that there is enough room for each piece in terms of both its actual dimensions as well as how much open floor space it takes up when placed inside the area. violate any laws, third party rights, or our policies such as the Prohibited and Restricted Items policies; use the Sites if you are not able to form legally binding contracts, are under the age of 18, or are temporarily or indefinitely suspended from our Sites; post false, inaccurate, misleading, defamatory, or libelous content (including personal information); distribute or post spam, chain letters, or pyramid schemes; distribute viruses or any other technologies that may harm LuxeDecor.com, or the interests or property of LuxeDecor.com users; copy, modify, or distribute content from the Sites and Net Retailers copyrights and trademarks; or. Here, on our online showroom, you'll find assembled a wealth of high-quality home furniture, outdoor furniture and decor. 10% OFF. Shop LuxeDecor Now! Copyright 2023. Totally well-constructed and durable. We do our best to be transparent about our policies and fees so that our customers can make informed purchasing decisions. We ensure you that we will work closely with the vendor to provide you updates on your order. Our customer service team is well known for providing complete, customer-focused, ask me anything exceptional service. We may elect to make any changes/additions/modifications to the website at its sole discretion without a direct notice to you. Thats why we have simplified home shopping, and thats why we offer the very best in multiple styles. Or cancel it. Some places look white and it is very noticeable. Discover new arrivals and inspiration, plus get 10% off your first order on full-priced items. I'm interested in item number bfsicilybuffet but 8 to 10 weeks is just a long time to receive it. This is my first time ordering from this site. Very quick response to my dumb question about a lamp I bought. I chatted with a very knowledgeable salesperson, who gave me all the information I requested and a 10% discount on the item I am purchasing. Shop Now Shop Luxury Interiors Rugs Sofas Dining Tables Cushions & Throws Lighting Home Accessories Explore Collections Celebrating the Art of Craft Click to enjoy the latest deals and coupons of LuxeDecor and save up to 53% when making purchase at checkout. I received the tabletop, but not the table base/legs. Discover The Outdoor Lookbook now and read more with our guide on how to create the perfect English garden. Get deal. Ordered jewellery box for royal customers in kensington. We also ensure all reviews are published without moderation. I requested to ship the item back myself but was forced to use their shipping company. From 349.99 699.99. Find out how we combat fake reviews. Overview LuxeDecor has a rating of 4.11 stars from 1,232 reviews, indicating that most customers are generally satisfied with their purchases.
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